$ cat resume.json
Jerome Aaron
Washington, DC · GitHub · LinkedIn
Federal IT Specialist transitioning to cloud engineering. AWS Certified Solutions Architect Associate with hands-on experience building production infrastructure using Terraform, CloudFront, and GitHub Actions CI/CD. Security-first background developed through federal government operations and compliance-driven environments. Currently completing a B.S. in Cloud Computing at Western Governors University (Dec 2026).
// skills
Cloud & Infrastructure
DevOps & Automation
IT & Security
Web Technologies
// certifications
AWS Certified Solutions Architect – Associate
Amazon Web Services
CompTIA Security+
CompTIA
CompTIA A+
CompTIA
ITIL® Foundations v4
PeopleCert
// experience
IT Specialist
U.S. Small Business Administration · Washington, DC
- ▸ Spearhead IT support for federally declared disaster response operations, ensuring reliable technology services for field staff across multiple sites
- ▸ Provide Tier 2/3 technical support for Disaster Recovery Centers, managing IT readiness and resolving connectivity issues in challenging field environments
- ▸ Stabilize IT service delivery during rapid operational cycles, maintaining uptime for critical disaster relief systems
- ▸ Administer Identity and Access Management (IAM) protocols for user provisioning and access control across agency systems
- ▸ Develop and maintain system documentation, SOPs, and knowledge base articles for standardized incident response and configuration management
- ▸ Evaluate IT systems and services for effectiveness, recommending modern approaches aligned with industry best practices
Service Desk Technician
Iron Bow Technologies · Remote
- ▸ Delivered Tier 1/2 support for Department of Veterans Affairs Telehealth users via phone, email, and ticketing systems
- ▸ Consistently exceeded SLAs with a ticket-to-call ratio surpassing 100%, closing an average of 20 tickets per day
- ▸ Maintained a 99%+ customer satisfaction rating across all support interactions
- ▸ Collaborated with cross-functional teams including network services, software engineering, and vendors to restore services, identify root causes, and implement solutions
- ▸ Managed mobile device fleet using AirWatch WorkspaceOne UEM, enforcing security policies and organizational compliance
- ▸ Administered IAM protocols, facilitating access to critical business services while ensuring data security and regulatory compliance
- ▸ Coordinated asset lifecycle management including receipt, distribution, shipment, and disposition tracking
// projects
Personal Portfolio & Blog
GitHub ↗Static site built with Astro, deployed on AWS using S3, CloudFront, Route 53, ACM, and WAF. Infrastructure managed with Terraform and automated via GitHub Actions CI/CD pipeline with accessibility, link, and type-checking tests.
// education
B.S. Cloud Computing
Western Governors University