Jerome Aaron

Resume

Jerome Aaron

Federal IT Specialist · Cloud EngineerWashington, DCLinkedInGitHubjeromeaaron.com

Federal IT specialist moving into cloud engineering. AWS Certified Solutions Architect – Associate with hands-on experience building production infrastructure using Terraform, CloudFront and GitHub Actions CI/CD. Security-first background from federal operations and compliance-driven environments. Outside work I run a self-hosted homelab and a local AI lab, both documented on this site. Completing a B.S. in Cloud Computing at Western Governors University (Dec 2026).

Message me on LinkedIn ↗

Experience

IT Specialist

U.S. Small Business Administration · Washington, DC

Nov 2024 – Present
  • Spearhead IT support for federally declared disaster response operations, ensuring reliable technology services for field staff across multiple sites
  • Provide Tier 2/3 technical support for Disaster Recovery Centers, managing IT readiness and resolving connectivity issues in challenging field environments
  • Stabilize IT service delivery during rapid operational cycles, maintaining uptime for critical disaster relief systems
  • Administer Identity and Access Management (IAM) protocols for user provisioning and access control across agency systems
  • Develop and maintain system documentation, SOPs, and knowledge base articles for standardized incident response and configuration management
  • Evaluate IT systems and services for effectiveness, recommending modern approaches aligned with industry best practices

Service Desk Technician

Iron Bow Technologies · Remote

Sep 2021 – Dec 2024
  • Delivered Tier 1/2 support for Department of Veterans Affairs Telehealth users via phone, email, and ticketing systems
  • Consistently exceeded SLAs with a ticket-to-call ratio surpassing 100%, closing an average of 20 tickets per day
  • Maintained a 99%+ customer satisfaction rating across all support interactions
  • Collaborated with cross-functional teams including network services, software engineering, and vendors to restore services, identify root causes, and implement solutions
  • Managed mobile device fleet using AirWatch WorkspaceOne UEM, enforcing security policies and organizational compliance
  • Administered IAM protocols, facilitating access to critical business services while ensuring data security and regulatory compliance
  • Coordinated asset lifecycle management including receipt, distribution, shipment, and disposition tracking

Projects

This website ↗

Static Astro site on private S3 behind CloudFront and WAF. Every AWS resource is defined in Terraform, and GitHub Actions tests and deploys each change.

  • Astro
  • S3
  • CloudFront
  • Route 53
  • IAM
  • WAF
  • ACM
  • Terraform
  • GitHub Actions

Pi-Stack homelab

An encrypted Raspberry Pi server that travels with me: DNS, a password manager, document OCR and notes sync, rebuilt from an Ansible playbook. Heavy work like photo recognition and local AI runs on my laptop.

  • Raspberry Pi
  • Docker Compose
  • Caddy
  • Tailscale
  • LUKS
  • Ansible
  • Ollama

Hybrid cloud backup (in design)

Encrypted offsite copies of the homelab in S3 Glacier Deep Archive for about $3 a month, with least-privilege IAM and a Lambda watchdog, all in Terraform.

  • S3
  • IAM
  • Lambda
  • EventBridge
  • SNS
  • Terraform
  • restic